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Tel: 01328 442 442

Shipping & Returns

Shipping

Shipping costs are calculated based on the overall weight of the order and calculated during the checkout procedure. They are also dependent on the shipping service you as the customer choose during the checkout procedure.

Orders are usually dispatched within 1 working day of the order being placed, and you should receive the goods in accordance with the time scales of the chosen shipping service.

If there is a problem with an order, such as a delay in dispatch time, we will contact the customer by telephone or email.

We have no minimum order charge.

Returns

If you receive your goods in unsatisfactory condition then please contact us immediately to request a replacement or refund. DO NOT send anything back without contacting us first. All items must be returned to us in their original packaging and accompanied by an original copy of the invoice/paperwork and a letter describing the problem.

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