Shipping costs are calculated based on the overall weight of the order and calculated during the checkout procedure. They are also dependent on the shipping service you as the customer choose during the checkout procedure.
We endeavour to dispatch orders on the same day of order if ordered before 3:30pm UK time, or if ordered on the weekend, or a bank holiday, the next working day. We do not usually dispatch on a Saturday, but you are welcome to call & request this if you have an urgent order.
You should receive the goods in accordance with the time scales of the chosen shipping service.
If there is a problem with an order, such as a delay in dispatch time, we will endeavour to contact the customer by telephone or email.
We have no minimum order charge.
If you receive your goods in unsatisfactory condition then please contact us immediately to request a replacement or refund. DO NOT send anything back without contacting us first. All items must be returned to us in their original packaging and accompanied by an original copy of the invoice/paperwork and a letter describing the problem.